职位描述与要求
乐天餐饮集团是新加坡领先的餐饮集团之一,在全球 12 个城市经营超过 19 个餐饮品牌。我们始终秉持对品质、创新及顾客满意度的高度追求,在业内建立了卓越的口碑。作为一家快速成长的企业,我们持续招募优秀人才加入团队,与我们一同成长、迈向成功。
诚邀您加入我们,担任品牌与市场传播执行员,成为我们充满活力且富有成就感团队的一员。
为什么选择我们?
稳定发展
拥有超过 3,000 名员工的强大团队,并由设于新加坡的国际总部专业团队支持,组织架构完善,发展稳健。
温暖且具培养性的工作环境
提供清晰、有系统的职业发展规划,在良好的指导下稳步成长。
优厚福利
享有本地及海外餐饮折扣,以及由合作伙伴提供的多项员工福利。
工作地点: 107 Defu Lane 10, #05-01
职位: 行政文员
工作性质: 全职
薪资:$2.8K-$2.9K
福利:
员工折扣
生日礼卷
节日礼物
医疗福利
住院/医疗保险福利
年终花红
明确的职业发展路径与晋升机会
每周工作 5 天
工作性质
Main Responsibilities
Responsible for ensuring customers’ enquiries are attended to via corporate email
Analyse and develop action plans from customer's feedback
Managing feedback system and ensuring operation/service departments are updated with developments
Managing VVIP data base, including support marketing department with customer retention schemes
In charge of the company's customer hotline
Tabulate scores to facilitate data analysis on complaints, complements and E-Platform
Execute and document all interactions with customers, including correspondences
Documenting and collating past cases for training purpose.
Liaising and follow up with the operation department on all customer feedback cases
Conduct internal customer service audit
Requirements
Candidate must possess at least a Diploma in a related discipline
At least three years of working experience in a customer-service related role
Attentive to details, organized and with excellent numerical skills
Independent and able to work in a fast paced environment with effective time management ability
Effective communication skills
Other duties and ad-hoc projects as assigned
欢迎来询问
电话联系: WhatsApp96229221
主动性与责任感
积极主动,具备自我驱动力,愿意深入了解公司发展方向与目标
勇于接受新挑战,能够灵活应对工作范围的调整与扩展