Job Title: Packer cum Customer Service Assistant
Job Scope / Responsibilities:
Packing & Order Fulfilment
Pick, pack, and prepare customer orders according to company standards.
Ensure items are correctly labelled, sealed, and packed safely.
Check product quality before packing to avoid damaged or incorrect items.
Assist in receiving, sorting, and organizing inventory.
Maintain cleanliness and orderliness of the packing area.
Customer Service
Handle customer inquiries via phone, email, messaging platforms, or in person.
Provide accurate product information, order updates, and delivery details.
Assist customers with returns, exchanges, or issues calmly and professionally.
Coordinate with internal teams (e.g., logistics, sales) to resolve customer concerns.
Computer & Administrative Tasks
Use basic computer software (e.g., MS Office, Google Workspace) to process orders and update records.
Input customer details, order information, and inventory data into the system.
Generate packing lists, invoices, shipping labels, or related documents.
Update customer service logs and maintain accurate data entry.
Monitor online orders from platforms (Company’s App).
Warehouse Coordination
Assist in stock-taking, inventory checks, and reporting stock discrepancies.
Support warehouse operations such as replenishing shelves and organizing stock.
Ensure proper handling and storage of goods to prevent damage.
General Duties
Follow company safety guidelines, and operational procedures.
Work closely with team members to ensure smooth daily operations.
Perform any other tasks assigned by supervisors or management.
Job Requirements
Basic computer skills and ability to use order-processing systems.
Good communication and customer service skills.
Able to work independently and handle multitasking.
Ability to work in a fast-paced environment and meet deadlines.
Physically fit for packing and lifting moderately heavy items.
Positive attitude, responsible, and detail-oriented.
Chinese language skills are beneficial due to frequent interactions with Chinese-speaking clients.
Mon - Fri 9am to 5pm.
Sat - 9am 1pm.
Monthly Salary - $1,800 - $1,900
职位名称:包装兼客服助理(需具备电脑技能)
岗位职责:
一、包装与订单处理
按照公司标准进行拣货、包装与订单准备。
确保产品正确贴标、封装并安全包装。
包装前检查产品质量,避免发出损坏或错误的货品。
协助收货、分拣及整理库存。
维护包装区域的整洁和有序。
二、客户服务
通过电话、电邮、讯息平台或现场处理客户咨询。
提供准确的产品信息、订单状态及送货详情。
协助处理客户退换货或其他问题,并保持专业态度。
与内部团队(如物流、销售)协调解决客户问题。
三、电脑与行政工作
使用基本电脑软件(如 MS Office、Google Workspace)处理订单及更新数据。
输入客户资料、订单信息、库存数据等。
制作包装清单、发票、运输标签等相关文件。
更新客户服务记录,确保数据准确无误。
监控并处理各电商平台的订单(如 公司应用程序)。
四、仓库协调
协助盘点、库存检查以及报告库存差异。
支持仓库日常运作,如补货、整理货架。
确保货品正确存放及安全处理。
五、其他职责
遵守公司工作流程及安全规范。
与团队合作,确保每日运作顺利进行。
完成上级交代的其他工作任务。
岗位要求
具备基本电脑操作能力,并能使用订单处理系统。
良好的沟通能力与客户服务意识。
能够独立工作并具备多任务处理能力。
体力良好,可搬运适度重量的货物。
细心负责,态度积极。
周一至周五:上午9点至下午5点
周六:上午9点至下午1点
月薪:S$1,800 S$1,900